RETURNS & EXCHANGES

1. Order Cancellations

• Before Dispatch (Same Day):

If you change your mind before your parcel is packed and handed over to our shipping carriers, email us immediately at support@tuufam.com. Because zero courier expenses have been incurred, we will cancel your order and issue a 100% full refund immediately back to your original payment method.

• After Dispatch (In Transit):

Once an order is handed over to our courier partners and assigned an active tracking number, it is physically in transit across state lines and cannot be cancelled, modified, or recalled mid-air. If delivery is declined at your doorstep, it will be handled under our Doorstep Rejections (RTO) policy below.

2. Doorstep Rejections & Failed Deliveries (RTO)

When a parcel is refused at the doorstep, uncollected after 3 verified delivery attempts, or cancelled while out for delivery, our shipping partners bill us for round-trip freight. The following flat charges apply:

• 1 Combo / Standard Order (Up to 2 Garments): A flat charge of ₹200 is deducted to cover two-way courier freight and gateway interchange fees.
• 2 Combos / Multi-Item Order (3 to 4 Garments): A flat charge of ₹350 is deducted to cover the heavier two-way courier freight bills.

How Deductions Are Handled Based on Your Payment Method:

3. 7-Day Size Exchanges (₹0 Additional Cost)

We want you to wear your TUUFAM clothing with absolute confidence. If your garment does not fit as expected, we offer a 100% free size exchange within 7 days of delivery:

• Condition: All garments in your order must be completely unworn, unwashed, unaltered, and returned in their original packaging with all brand tags intact.
• How to Request: Email support@tuufam.com within 7 days of delivery with your Order Number (e.g., #1001) and the replacement size needed.
• Zero Cost to You: Once approved, we will arrange a reverse pickup from your doorstep and dispatch your new size. TUUFAM covers 100% of the reverse pickup and replacement shipping expenses out of our own pocket. You do not pay any extra courier or exchange fees.

4. No Color or Style Swaps

Because TUUFAM apparel is crafted in limited, small-batch production runs with custom dyes and premium fabrics, we do not permit color swaps or style mixing across collections.

Please verify your body measurements carefully against our official Size Chart on each product page before placing your order.

5. Damaged or Defective Items (Quality Guarantee)

Every single garment is hand-inspected under high-intensity lighting at our Ludhiana facility prior to packaging. In the rare event of transit damage or manufacturing defect, we stand by our quality 100%:

1. Email support@tuufam.com within 48 hours of delivery.
2. Provide your Order Number and attach a single, continuous, unedited unboxing video clearly showing the sealed package being opened and the defect.
3. Upon rapid verification by our quality control team, we will dispatch a brand-new replacement immediately at ₹0 additional cost, or issue a 100% full refund if replacement stock is unavailable.