RETURNS & EXCHANGES

Direct, Transparent Terms. Please read carefully before purchasing.

1. Doorstep Rejections & Failed Deliveries (RTO)

When a delivery is refused, uncollected, or cancelled at the doorstep, two-way air courier transit charges and payment gateway fees apply:

  • 1 Combo Order (2 T-Shirts): A flat charge of ₹200 is deducted to cover two-way courier freight and processing.
  • 2 Combos Order (4 T-Shirts): A flat charge of ₹350 is deducted to cover the heavier two-way courier transport bills.

How deductions are handled based on your payment method:

  • Prepaid Orders (Paid Online via UPI / Card): For 1 Combo, ₹200 is deducted from your payment and the remaining balance is refunded to your source account. For 2 Combos, ₹350 is deducted from your total payment and the remaining balance is refunded. Refunds reflect in your bank account within 2–3 business days.
  • Cash on Delivery Orders (Partial COD): The advance confirmation deposit (₹150 for 1 combo, ₹350 for 2 combos) paid at checkout is non-refundable and forfeited to absorb the courier freight cost. No extra charges are billed to you.

2. Order Cancellations

  • Before Dispatch: Email support@tuufam.com on the same day you placed your order. If our studio has not yet processed the package, we will cancel the order and issue a 100% full refund immediately.
  • After Dispatch: Once an order is packed or handed over to our shipping carriers, it cannot be cancelled, modified, or recalled from our backend.

3. Size Exchanges

  • 7-Day Size Exchanges: If your combo size does not fit as expected, you may request a size exchange within 7 days of delivery. Both t-shirts in the combo must be completely unworn, unwashed, and retain all original tags attached.
  • No Color or Combo Swaps: Because our streetwear releases drop in limited production runs, we do not allow color swaps or design exchanges. Please check your chest and length measurements against our Size Chart before ordering.

4. Damaged or Defective Items

Every combo undergoes strict quality inspection prior to packaging. In the rare event of transit damage or manufacturing defects:

  1. Email support@tuufam.com within 48 hours of package delivery.
  2. Include your Order Number (e.g., #1001) and attach a single, continuous, unedited unboxing video clearly showing the package seal being opened and the defect.
  3. Once verified by our team, a fresh replacement combo will be dispatched at zero additional cost.