PRIVACY POLICY
Direct, Transparent Terms. Please read carefully before purchasing.
1. Information Collection
We collect only the essential personal information required to process transactions and fulfill shipments:
- Full Customer Name
- Complete Delivery Address, City, State, and PIN Code
- 10-Digit Mobile Number (for OTP confirmation and courier delivery updates)
- Email Address (for digital invoices and dispatch tracking)
2. Use of Information
Your collected information is used strictly to:
- Process, fulfill, and deliver your apparel orders.
- Send automated order confirmation, OTP verification, and live dispatch tracking alerts.
- Provide customer support, size exchanges, and order inquiries.
3. Data Sharing
We do not sell, rent, monetize, or disclose your personal data to external advertising networks. We share your information strictly with verified operational partners required to complete your order:
- Logistics & Courier Partners (Delhivery, Shipway) to deliver parcels to your doorstep.
- Payment Gateways (Razorpay) to securely process encrypted transactions.
4. Data Protection & Payment Security
TUUFAM does not store, process, or view credit/debit card numbers, UPI PINs, or banking passwords. All transactions route directly through PCI-DSS Level 1 compliant, 256-bit SSL encrypted payment gateways. We implement strict operational safeguards to protect customer records.
5. Third-Party Services
Third-party service providers utilized by TUUFAM (such as payment processing and delivery networks) are permitted to access customer data strictly to the extent necessary to perform their respective services. All partners adhere to stringent data protection and privacy standards.
6. User Rights & Data Deletion
Customers maintain the right to access, rectify, or request complete deletion of their personal information and address history from our active records. To request deletion, please contact our support desk at support@tuufam.com.